Our number one goal is to provide the best customer service in the industry. If you purchase any product from us and within the first 30 days it does not preform to your expectations, we will replace or reimburse your money no questions asked. To return an item, please call us at 352-877-4664 to secure a Return Authorization (RA) number. All RA requests must be made within 30 days post item delivery. Before a credit is issued, the item must be returned and received by us. We do not refund shipping costs or refund the cost of your return shipping. If your item is received in new condition and has not been damaged, we will refund 100% of your item cost. Items returned in used condition or damaged are subject to a 30% restocking fee. All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.
All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 352-877-4664 to report any merchandise damaged by shipping carrier.
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at Support@SoniSafe.com or calling us at 352-877-4664 to secure a Return Authorization number (RA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at Support@SoniSafe.com or calling us at 352-877-4664 to secure a Return Authorization number (RA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
SoniSafe offers a limited warranty on all products.
SoniSafe will replace its products, free of charge for 30 days from the date of post-delivery, in the event of a defect in materials or workmanship. Product must be shipped back to SoniSafe for repair. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by SoniSafe or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or damage that is attributable to acts of God. Limits and Exclusions
There are no express warranties except as listed above.